"Heroes and Villains" is the eleventh episode of Season Four of ABC's Once Upon a Time. It was written by Edward Kitsis and Adam Horowitz, and directed by Ralph Hemecker. It is the seventy-seventh episode of the series overall, and premiered on December 14, 2014.
In the aftermath of the Snow Queen’s spell, our heroes try to pick up the pieces and Regina has to make a difficult choice. Hook’s fate hangs in the balance as Gold’s quest for power threatens everything he holds dear. And, in the Enchanted Forest flashback, an intrusion during Belle's stay at Rumplestiltskin's dark castle will wreak havoc in both the past and the future.
"Chasing Happy Endings"
"Laundry and Tea Cakes"
- The title card features the portal door to Arendelle aspiring the snow fall.
- The title of this episode was announced by Adam Horowitz via his Twitter account on November 1, 2014.
- The episode is named after The Beach Boys song of the same name.
- A sequence where Elsa thanks Emma for freeing her from the urn, was scripted, but got cut for timing.
- Demon's Bluff is a real place in Anglesea, Australia. Angelsea lies in the state Victoria where the actress Emilie de Ravin was born.
- The Enchanted Forest events take place immediately after Rumplestiltskin gets the Magic Gauntlet in "The Broken Kingdom", after "Lacey" and "Darkness on the Edge of Town", and before Belle opens the curtains in Rumplestiltskin's castle in "Skin Deep" (in "Heroes and Villains", the curtains are still nailed to the wall). (For more details, see the Enchanted Forest timeline)
- The main Land Without Magic events take place after "Shattered Sight", and before "Heart of Gold". The epilogue takes place six weeks later, between "Heart of Gold" and "Darkness on the Edge of Town". (For more details, see the Land Without Magic timeline)
- Belle's servitude as Rumplestiltskin's maid occurred due to a deal made in "Skin Deep".
- The story behind the marionettes in Rumplestiltskin's castle is told in "That Still Small Voice".
- How Rumplestiltskin got the Magic Gauntlet is revealed in "The Broken Kingdom".
- Sand dollars were last used to deliver messages in "Dark Hollow".
- How the Queens of Darkness first met is revealed in "Darkness on the Edge of Town".
- Mr. Gold gets the dagger back in "Enter the Dragon".
- Belle and Mr. Gold are back together again in "Swan Song".
- Mr. Gold comes back to Storybrooke in "Darkness on the Edge of Town".
- The Author's identity is revealed in "Best Laid Plans".
- How Ursula ended up in the Land Without Magic is explained in "Best Laid Plans".
- This episode features Elsa, Anna, and Kristoff from Frozen, as well as their homeland Arendelle.
- The fact that Maleficent sends her message through a raven and later shapeshifts from a flock of ravens is a reference to the Disney film, where Maleficent owns a pet raven named Diablo.
Fairytales and Folklore
- This episode features Rumplestiltskin from the "Rumpelstiltskin" fairytale and Belle from the "Beauty and the Beast" fairytale. It also features the Wicked Fairy from "Sleeping Beauty", the Sea Witch from "The Little Mermaid", Cruella De Vil from "The Hundred and One Dalmatians" and Captain Hook from the "Peter Pan" story.
- A USA Today vending machine and a Daily News vending machine are seen on the streets of New York City.
- An angry Hook promises Mr. Gold that Mr. Gold's next life won't be so pleasant for him. Reincarnation is a shared element of various religious, spiritual and philosophical communities.
- Still, Mr. Gold believes he doesn't need to care about Hook's promise, telling the pirate, "Given my immortality, you'll have quite the wait amongst the fire and brimstone". "Fire and brimstone" is a figurative expression of signs of God's wrath in the Bible.
- Several volumes of The Totem, the University of British Columbia yearbook, are sitting in a cupboard in the Lakeside Mansion.
- Regina is wearing a Cashmere Cable Knit V Neck Sweater from Brooks Brothers  (no longer available).
- Belle is wearing a LOFT Quilted Skirt Dress over a Topshop Embellished Collar Shirt (both are no longer available), and a Cadin Bow Belt from Club Monaco. Note that the sleeves on Belle's blouse have been hemmed by the costume department.
- When Belle takes the dagger and banishes Mr. Gold, she is wearing a Babaton Pearce Wool Coat in Constant Camel. Note that Belle's coat has been shortened by the costume department. Fittingly enough, Belle wears the same coat when Mr. Gold takes back the dagger in "Enter the Dragon".
- Mary Margaret is wearing a Kate Spade New York Bekki Turtleneck (no longer available).
- Vancouver's Stanley Park doubles as the Storybrooke Town Line for the opening scene by the ice wall and the scene where Robin and his family leave Storybrooke.
- The Enchanted Forest flashback scenes outside Rumplestiltskin's castle were filmed in Burnaby's Central Park, on the boundary beside Swangard Stadium.
- The scenes at Demon's Bluff were filmed on a fake bluff built at The Bridge Studios.
|Finnish||"Sankareita ja roistoja"||"Heroes and Villains"|
|French||"Le Point de Non-Retour"||"The Point of No Return"|
|German||"Die Königinnen der Dunkelheit"||"The Queens of Darkness"|
|Italian||"Eroi e cattivi"||"Heroes and Villains"|
|Portuguese||"Heróis e Vilões"||"Heroes and Villains"|