"Family Business" is the sixth episode of Season Four of ABC's Once Upon a Time. It was written by Kalinda Vazquez & Andrew Chambliss and directed by Mario Van Peebles. It is the seventy-second episode of the series overall, and premiered on November 2, 2014.
The race is on to track down the elusive Snow Queen, who was once a foster mother to a young Emma - whose memories of this event have been erased - in order to discover what her ultimate end game is for Elsa and the residents of Storybrooke, and unaware that she does not possess the real blade that controls The Dark One, Belle attempts to use it to get her reluctant husband to show her where the Snow Queen is hiding. Meanwhile, back in the past, Belle travels to Arendelle and, with Anna's help, seeks out Grand Pabbie to help her regain her lost memories in order to discover the fate of her mother.
*: Only in archive footage
- The title card features the Snow Queen's ice cream truck.
- The title of this episode was announced by Adam Horowitz via his Twitter account on September 1, 2014.
- Emma says that she is "thirteen, maybe fourteen" in the video recording, but since "Shattered Sight" establishes that the recording was made in 1999, Emma would actually have been fifteen or sixteen at the time.
- In the episode script, when Emma and Hook discuss the Snow Queen's file, Hook reveals to Emma how his father abandoned him and his brother when he was a child. The three of them were voyaging on a ship, and one morning the brothers awoke, and discovered that their father was not in the cabin. They searched the ship in vain, and discovered that their father had stolen a dinghy while they were sleeping. It was a dreadful experience for Hook, but thankfully, he had his brother to steady him. He would never have survived without him.
- The moment with the Snow Queen standing in front of the mirror at the end of the episode, was not scripted, but added by the editors in post-production.
- The Enchanted Forest flashbacks occur after "Her Handsome Hero" and "The Apprentice" and shortly before "Skin Deep" and "Smash the Mirror". (For more details, see the Enchanted Forest timeline)
- The Arendelle flashbacks occur after "The Apprentice" and before "Smash the Mirror". (For more details, see the Arendelle timeline)
- The Storybrooke events take place after "Breaking Glass" and before "The Snow Queen". (For more details, see the Land Without Magic timeline)
- The book Belle is holding, while the library is stormed, is the same book that she's holding in the opening scene in "Skin Deep". The book is elaborated upon in "Her Handsome Hero".
- Emma and her family the watch the video recording first found in "Breaking Glass".
- The video recording was made during "Shattered Sight".
- The reason why Emma doesn't remember the time she spent with the Snow Queen is explained in "Shattered Sight". Emma gets her memories back in the same episode.
- How the Snow Queen ended up in the Land Without Magic is explained in "Smash the Mirror".
- The time Emma spent with the Snow Queen is explored in "Shattered Sight".
- Regina comments on Hook and Emma "making eyes at each other". She made a similar comment in "The Jolly Roger".
- The newspaper article about Emma first appeared in "True North". Emma shows the cashier the same article in "Firebird".
- The circumstances surrounding the event described in the article was revealed in "The Stranger".
- Belle tells her father about a wizard, Rumplestiltskin, who can help them, which leads up to the events of "Skin Deep".
- The Spell of Shattered Sight is cast in "Smash the Mirror". The spell strikes in "Fall", and is broken in "Shattered Sight".
- While Belle is looking up information on how to get her memories back, there is a cross on the cover of one of the books.
- This episode features Anna, Elsa, Kristoff, Oaken, and Grand Pabbie from Frozen and the Sorcerer's Hat from Fantasia.
- While Belle is researching, she wears a dress with embroidered roses, a reference to the film Beauty and the Beast.
Fairytales and Folklore
- This episode features Belle from the Beauty and the Beast fairy tale and the Snow Queen from the fairytale of the same name. The episode also features Captain Hook from the Peter Pan story.
- Belle holds a book, which she describes as the first story her mother read to her, which is called Her Handsome Hero.
- When Belle is looking up information on how to retrieve lost memories, she is reading a page about rock trolls. It says:
Trolls are creatures who are said to be formidable
telepaths and are said to ably employ subtle acts
of persuasion to bend others to their will.
Some earlier scolars [sic] even went so far as to
say that they have the ability to restore
memories that have been lost.
The Talismanic Adornments of
the Rock Troll
Trolls can cast powerful enchantments – in particular spells used
to wrest someone's heart or mind.
They do this by the emanation of a magical frequency generated
through the crystals they wear about their body. The power of
this working is increased by their entire number acting
*Anglo-Saxon runes, which transliterate as "troll necclace [sic]
- The name of the news reporter in the newspaper clipping about baby Emma, in Ingrid's file, is "M. Soparlo", a reference to Mark Soparlo, a member of the production staff on the show.
- "M. Soparlo" is also listed as one of the author of one of the books on a Storybrooke Library shelf where Cora finds Mr. Gold's map in "Manhattan".
- "M. Soparlo" is also listed as one of the reporters in the newspaper that Isaac reads in "Operation Mongoose Part 2".
- The article can be read in its entirety in "Firebird".
- There is a photograph of young Emma in Ingrid's file.
- The Snow Queen's scroll found by Hook and Emma is written in Elder Futhark runes. It says:
I have travelled the
world near and far
My search knows no
My obsession will
not leave me
My search will
continue to the ends
of the earth
One thing I know
The name of the
savior is Emma
The savior shall be
The family must be
- During the shooting of the episode, Ingrid, Helga and Gerda's portraits had not yet been added to the family book that Elsa finds, so green circles were used instead. The portraits were inserted digitally in post-production.
- The names of Ingrid, Helga and Gerda are written in Elder Futhark runes under the pictures in the family tree.
- According to the family tree, the sisters' parents were King Harald and Queen Sonja. Harald is the name of the current king of Norway, and several ancient kings of Norway and Denmark. Sonja is the name of the current queen of Norway. Ingrid of Once Upon a Time shares her name with Princess Ingrid Alexandra of Norway, the grandchild of King Harald of Norway, and heir apparent of the Norwegian crown prince.
- The sisters' paternal grandparents were King Olaf and Queen Astrid whereas their maternal grandfather was King Magnus. Olaf was the name of many ancient kings of Norway and Denmark. The father of King Harald of Norway was King Olav. Princess Astrid was King Olav's second daughter. Many ancient kings of Norway and Sweden were called Magnus. It is also the middle name of Prince Haakon, crown prince of Norway.
- The small caption above each name transliterates as "his majesty" and "her majesty".
- Mary Margaret is wearing a Free People Team Lace Varsity Jacket (no longer available).
- Belle is wearing a RED Valentino Fine Spot Cardigan  (no longer available).
- When searching for the Snow Queen, Belle wears a dagger-printed scarf; a reference to the Dark One's Dagger.
- Emma is wearing a Pointelle Midi Pullover by Anthropologie (no longer available).
|French||"Secrets de Famille"||"Family Secrets"|
|German||"Das Faksimile der Liebe"||"The Facsimile of Love"|
|Italian||"Affari di famiglia"||"Family Business"|
|Portuguese||"Assunto de Família"||"Family Affair"|